Just in case anyone doubts that Verizon Wireless' customer service is about a million times better than AT&T's:
Verizon Wireless: 5 minutes, 1 call
AT&T: 1 hour and counting, 2 calls
These stats don't include time to get someone on the phone in the first place. The AT&T guy "didn't submit it right" the first time -- he took about 45 minutes to get it entered. I've been on the phone 15 minutes so far to try to resolve this again.